Your data, your trust

Privacy Policy.

This Privacy Policy outlines our commitment to protecting your personal information and privacy when you interact with The Progress Group on our website.

Policy

How we handle your information

Advertising choices and Meta

  • We use Meta Pixel and Conversions API for Facebook and Instagram advertising measurement and optimisation. When advertising is permitted, Meta receives page URLs, product interactions, confirmed purchase totals, currency, product IDs, event IDs, IP address and browser information. Advertising cookies are read only after explicit acceptance. Customer names, email addresses and phone numbers are not sent for matching by this installation.
  • In consent-required or unresolved regions, Meta tracking stays off until you accept. Elsewhere ordinary advertising measurement may operate without a banner, but any refusal always overrides that default. Cookie settings lets you accept, reject or withdraw at any time. Rejecting does not affect shopping, payment or enquiries.
  • We retain advertising choices with a visitor reference, timestamp, country and the notice version meta-advertising-2026-10-28. Each confirmed purchase references the permission recorded when the order was placed; delayed reporting also checks the latest choice. Withdrawal is recorded without erasing earlier acceptance evidence. Contact info@progressgroup.co.za for consent or data requests.

1. Collection of Information

  • 1.1 Personal Information: We collect personal information when you voluntarily provide it to us, such as your name, email address, and phone number, typically when you contact us or submit an inquiry through our website.
  • 1.2 Non-personal Information: We automatically collect certain non-personal information, such as IP addresses, browser type, operating system, referring URLs, and pages visited, to help us understand how our website is used and improve your user experience.
  • 1.3 Cookies: We use cookies, which are small text files placed on your computer by your web browser when you visit our website. Cookies are used to store information to enhance your browsing experience, including your preferences and settings, and to provide a more personalised service.

2. Use of Information

  • 2.1 To provide and maintain our service.
  • 2.2 To communicate with you regarding your inquiries or other forms of customer service.
  • 2.3 To enhance your experience on our website by personalising content and advertising.
  • 2.4 To monitor and analyse the usage of our website for technical administration and user experience improvement.
  • 2.5 To comply with legal obligations and protect our legal rights.

3. Google Ads

  • We use Google Ads to display personalised advertisements. Google Ads uses cookies to collect data about your online activity to help us advertise products and services that are relevant to you. You can opt out of personalised advertising by Google Ads at any time through Google Ad Settings.

4. Communication

  • When you provide us with your contact details, such as when you inquire, we may use this information to communicate with you through email or phone. This communication may be in response to your inquiries, to provide services requested by you, or to provide information about our products or services.

5. Data Protection

  • We take the security of your data seriously. We employ a range of physical, technical, and administrative measures to prevent unauthorised access, use, or disclosure of your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

6. Third-Party Links

  • Our website may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Sharing of Information

  • We do not sell your personal information. Advertising measurement data is shared with Meta as explained above when permitted. We may also disclose information in the following situations:
  • 7.1 To comply with a legal obligation or court order or in connection with a legal claim.
  • 7.2 To enforce our terms and conditions and policies.
  • 7.3 To prevent, detect, or investigate possible wrongdoing in connection with our services.
  • 7.4 To protect the personal safety of users of our services or the public.

8. Changes to this Privacy Policy

  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted on this page. We recommend that you periodically review this page for any changes.

Questions about your privacy?

Reach out and we'll be happy to help.

Contact us