We believe great products deserve even better service. Whether you have just purchased your fireplace, braai, lighting, or air conditioning unit or had something installed by our team, your experience matters deeply to The Progress Group. We create high-quality products to bring warmth and happiness to your life. If you have a question, concern or even just a small hiccup, reach out.
Our customer care team is here to listen and guide you as quickly as possible. Please help us understand your experience so that we can address any issues or give a pat on the back to any staff member who has gone the extra mile. To get things sorted quickly, feel free to share a photo, short video or even a voice note to help us better realise the issue or feedback. Once we have had a chance to review your message, we’ll be in touch, either with a solution or to ask for more info if needed.