Here when you need us

Customer Service.

We believe great products deserve even better service. Whether you have just purchased your fireplace, braai, lighting, or air conditioning unit or had something installed by our team, your experience matters deeply to The Progress Group.

Get in touch

Ways to reach us

Phone

087 550 0413

Landline

021 945 3636

info@progressgroup.co.za

Visit us

Bellville, Cape Town

Support hours

Mon – Fri, 08:00 – 17:00

Showroom

Visit our showroom

Address

189 Durban Road, Bellville, Cape Town, 7530

Showroom hours

Mon – Fri: 08:00 – 17:00

Sat: 08:00 – 13:00

Get directions

How we help

We create warmth — and stand by it

Share your experience

Our customer care team is here to listen and guide you as quickly as possible. Please help us understand your experience so that we can address any issues or give a pat on the back to any staff member who has gone the extra mile.

Send photos or videos

To get things sorted quickly, feel free to share a photo, short video or even a voice note to help us better realise the issue or feedback. Once we have had a chance to review your message, we'll be in touch — either with a solution or to ask for more info if needed.

Before you call

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Need to talk to a specialist?

Reach us however suits you — email, phone or WhatsApp. Same team, same day.

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Before you get in touch