Here when you need us
Customer Service.
We believe great products deserve even better service. Whether you have just purchased your fireplace, braai, lighting, or air conditioning unit or had something installed by our team, your experience matters deeply to The Progress Group.
Get in touch
Ways to reach us
Phone
087 550 0413
Landline
021 945 3636
info@progressgroup.co.za
Visit us
Bellville, Cape Town
Support hours
Mon – Fri, 08:00 – 17:00
Showroom
Visit our showroom
Address
189 Durban Road, Bellville, Cape Town, 7530
Showroom hours
Mon – Fri: 08:00 – 17:00
Sat: 08:00 – 13:00
How we help
We create warmth — and stand by it
Share your experience
Our customer care team is here to listen and guide you as quickly as possible. Please help us understand your experience so that we can address any issues or give a pat on the back to any staff member who has gone the extra mile.
Send photos or videos
To get things sorted quickly, feel free to share a photo, short video or even a voice note to help us better realise the issue or feedback. Once we have had a chance to review your message, we'll be in touch — either with a solution or to ask for more info if needed.
Need to talk to a specialist?
Our team is ready to answer questions about products, installation, or service.