PROGRESS GROUP INSTALLATION TERMS AND CONDITIONS FOR WALL SPLIT UNITS
Included:
Mounting of the Indoor Unit to the interior wall of the room.
Mounting of the Outdoor Unit on a bracket set, located on the same exterior wall, not exceeding 3 meters of piping between the Indoor and Outdoor Units. Any additional piping will be charged accordingly.
The estimated installation time is approximately 3-4 hours per wall split unit.
Excluded:
Necessary electrical connections for air-conditioners from the distribution board by a certified electrician, if required (not included in installation charges).
We typically utilise and attempt to use an existing plug point for air conditioners up to 18000 Btu/hr, as long as the circuit being used is not overloaded with other appliances. For unsuccessful existing points or for air-conditioners larger than 18000 Btu/hr, a dedicated electrical connection would be required (not included in installation charges).
All electrical connections exclude a COC certificate, which will incur additional costs if required.
Depending on your location, additional travelling costs may be applicable. Please inquire if you are uncertain.
Additional charges for extra gas piping, drainage piping, or other materials will be billed separately and must be settled on the day of installation via an online purchase or EFT payment. If you prefer EFT payment, please notify us so we can send an invoice accordingly.
A pre-installation form needs to be completed before all installations. If not completed beforehand, we cannot be held responsible for any additional charges due to further installation requirements. The pre-installation form can be found here on this website and will also be sent to you via email.
In case the installation takes place at heights requiring scaffolding, extra costs may apply. This must be discussed with The Progress Group beforehand.
Any repair or plumbing costs due to accidental damage to concealed water or plumbing pipes within the walls, unless previously informed in writing to our company.
It is the client’s responsibility to protect all valuables and property in the room where installation will take place. While we fully trust our professional installers, it’s advised to minimise potential accidental damage and to have someone present during the installation.
Any civil, building, or painting works are not included.
Warranty Claims:
If you make a warranty claim on a product that was installed by someone who is not an approved Progress Group installer, you (the customer) will have to pay for all labour costs involved in fixing or checking the issue.